Terms & Conditions

We are committed to making shopping fuss-free and enjoyable for you. Kindly read through the following terms prior to making your purchase. Through confirming your purchase, you are deemed to have acknowledged the following terms and conditions and agree to abide and adhere to them.

  • Delivery
  1. Makansutra is unable to amend orders once they have been confirmed. Kindly ensure that the correct size, design and address have been input correctly prior to making payment.
  2. All orders are processed within 2-4 working days upon verification of payment.
  3. Delivery is carried out once a week, during working hours, from Monday to Friday, excluding weekends and Singapore public holidays.
  4. Self-collection from Makansutra office is available from Monday to Friday between the following strict timing:
    • 10am-12pm
    • 2pm-6pm

Collection outside of these time-frames will be not be entertained.

  • » Return, Exchange, Refund Policy
  • Strictly no return and/or refunds of items once orders have been confirmed.
  • Exchange of items will be entertained only for defective items.
  • The following conditions are not considered as defects:
    • A difference of 0.5" in all measurements provided between the item(s) received from what is indicated in our given measurements.
    • A difference in colour as appears on our website as against the delivered item(s).

 

  • Payment
  • All prices are in Singapore dollars (SGD)
  • Two modes of payment are accepted, namely (1) Internet Banking and

(2) Credit/Debit Card (VISA, MasterCard and AMEX).

  • Customers who choose (1) Internet Banking:
  • Order(s) will be reserved for 24 hours upon receiving an invoice, during which payment details must be submitted via the link sent via email.
  • All orders will be cancelled in the event of a failed transaction.
  • Makansutra aims to verify all internet banking payments efficiently. It is the responsibility of the customer to provide relevant details required. Makansutra will not be accountable for any delays caused by incorrect/insufficient payment details provided.
  • In the event where Makansutra is unable to verify the payments details and/or transactions, Makansutra will seek the assistance of the customer to process the order as quickly as possible.
  • In the event where Makansutra fails to get an appropriate response, the order shall be deemed to be a failed transaction and will be cancelled.
  • Customers who choose (2) Credit/Debit Card (VISA, MasterCard and AMEX):
  • Order(s) will be reserved for 12 hours upon receiving an invoice.
  • All orders will be cancelled in the event of a failed transaction. 

 

  • Shipping

Upon checking out, you may opt for several SingPost postage options as listed below:

Local mail

  • Normal mail starts from $1.50 with a weight limit for parcels at 2kg. Please allow your parcels 2-7 working days to reach you. Do note also that tracking is not available for this, Makansutra will not be held liable for any lost parcels/damaged items mailed out via this mode of postage.
  • Registered mail starts from $3.75 with a weight limit for parcels at 2kg. Please allow your parcels 2-7 working days to reach you. Your tracking number will be sent to you within 2-3 working days once your parcel has been delivered.
  • Order(s) which exceed the 2kg weight limit will have to be sent via Speedpost and will be advised upon confirmation of order.

International mail

  • Kindly note that all international shipping will be through SingPost
  • Your tracking number will be sent to you within 2-3 working days once your parcel has been delivered.

Weight

Malaysia
(2-3 working days)

Southeast Asia
(5-17 working days)

Asia & the Pacific (5-17 working days)

UK, US & Canada (5-17 working days)

0.9kg

$5

$25

$35

$40

1kg-1.4kg

$10

$30

$42

$50

1.5kg-1.9kg

$10

$35

$50

$60

2kg

$10

$40

$58

$70

The delivery days indicated are as indicated by SingPost. Makansutra will not be held responsible in the event of any delays in delivery or shipment.

 

  • Contact Us

Makansutra office is located at:
Blk 462 Crawford Lane
#02-63 (S) 190462
Tel: 64384038
Email: shop@makansutra.com

Makansutra (S) Pte Ltd reserves the right to make amendments to any of the above Terms & Conditions